At Relvor Zone, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refunds and Return Policy below.

Return Eligibility

You may request a return within 14 days of receiving your order. To qualify for a return, the item must:

  • Be unused and in its original condition.
  • Be returned with its original packaging and accessories.
  • Include proof of purchase or your order confirmation.

Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

  • Products showing signs of use or damage caused after delivery.
  • Clearance or final sale items.
  • Gift cards, if applicable.
  • Items returned without proof of purchase.

Return Process

To begin a return, contact our support team at [email protected] within 14 days of delivery. Please include your order number, the reason for the return, and, if applicable, photos of the item.

Once your request is approved, you will receive instructions for returning the product.

Inspection

After we receive your returned item, it will be inspected within 3 to 5 business days. We will notify you of the outcome of your return request by email.

Refunds

If your return is approved, your refund will be processed within 7 business days after the inspection is completed.

Since Relvor Zone accepts Cash on Delivery (COD) only, approved refunds will be issued through a mutually agreed refund method provided by our customer support team.

Exchanges

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. After verification, we will arrange a replacement if the item is available.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, notify us within 48 hours of delivery by emailing [email protected]. Please include your order number and clear photos of the item and packaging to help us resolve the issue promptly.

Return Shipping

If the return is due to our error, such as receiving a defective or incorrect item, we will arrange or cover the return shipping where applicable.

If the return is requested for any other eligible reason, the customer may be responsible for the return shipping costs unless otherwise agreed.

Contact Us

If you have any questions regarding our Refunds and Return Policy, please contact us:

Relvor Zone
Email: [email protected]