Return Eligibility
To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging. Certain types of items, such as digital downloads or opened software, may not be eligible for return. If you are unsure whether your item qualifies for a return, please reach out to us for clarification.
How to Initiate a Return
To initiate a return, please send an email to [email protected]. In your email, include your order number, the item you wish to return, and the reason for the return. We will respond to your request within 48 hours with further instructions on how to proceed. It is important to note that returns must be requested within 30 days of receiving your order.
Return Shipping Costs
Customers are responsible for the return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. This ensures that you can track your return and that the item is protected during transit. If the item is damaged during return shipping due to inadequate packaging, we may not be able to issue a refund.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.
Exchanges
We do not offer direct exchanges for items. If you need a different item, please return the original item for a refund and place a new order for the desired product. This process ensures that you receive the correct item without any delays. If you have questions about the exchange process, feel free to contact us.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the damage to assist with the claim. Depending on the situation, we may offer a replacement or a full refund. It is important to report any issues as soon as possible to ensure a timely resolution.
Contact Us
If you have any questions or concerns regarding our return and refund policy, please do not hesitate to reach out to us via email at [email protected]. Our customer service team is here to assist you and ensure that your experience with Relvor Zone is a positive one. We appreciate your understanding and cooperation as we work together to resolve any issues.